Jess Bezos
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Latest activity by Jess Bezos
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Jess Bezos created an article,
Changing page templates in Guide
In a Guide theme, there is one page template each for article, section, and category by default. On Guide Enterprise, Guide managers can create additional templates for article, sections, and categ...
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Jess Bezos created an article,
Using variables in CSS and HTML
The properties you choose in the Settings panel or set in your manifest file for colors, fonts, and theme images are stored in variables. You can use these variables in the theme’s style.css file. ...
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Jess Bezos created an article,
Using CSAT
Enabling customer satisfaction ratings By default, customer satisfaction ratings is disabled. You must be an administrator to enable it. You can also enable satisfaction reasons, which allow you to...
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Jess Bezos created an article,
Removing the Web Widget from your website
You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support. To remove ...
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Jess Bezos created an article,
Configuring Web Widget components
Before you add the Web Widget to your website or Help Center, you need to decide which components you want to include in the Web Widget and then turn them on. For some components, you might need to...
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Jess Bezos created an article,
Viewing and restoring archived articles
You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base. You must be a Guide Manag...
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Jess Bezos created an article,
Moving and reordering sections and articles
As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another. Moving a section to a different category ...
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Jess Bezos created an article,
Inserting and editing links in articles
Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can create, edit, and remove links in articles where they h...
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Jess Bezos created an article,
Inserting videos in articles
You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in your article. Inserting videos from the article edi...
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Jess Bezos created an article,
Analyzing community activity
You can monitor activity data for your community using in the Reporting dashboard in Support. Statistics include the number of posts created, how many users have viewed posts, and the total number ...
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