Will Gates
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Latest activity by Will Gates
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Using your own theme assets
You can upload assets, such as images and files, to any of your Help Center themes. Uploading an asset for your theme You can upload assets such as images and files to the Help Center. The assets a...
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Will Gates created an article,
Editing and compiling styles using Sass
When editing theme styles you can update the style.css file directly, either through Zendesk Guide or locally using your favourite code editor. Alternatively, you can work with the Sass source file...
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Will Gates created an article,
Editing CSS and JavaScript
You can customize your Help Center’s stylesheet and add your own custom JavaScript code. For tips, tricks and other helpful resources, refer to the following articles: Help Center community tips H...
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Will Gates created an article,
Using Google fonts in your theme
The following steps allow you to take advantage of the large range of custom fonts offered by Google. Navigate to fonts.google.com in your browser to access the font library. The Google Fonts d...
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Will Gates created an article,
Making content easy to find with toggles and accordions
Toggles and accordions are a common element in web design. They allow for progressive disclosure — the ability to highlight important sections of content and allow visitors to reveal additional det...
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Will Gates created an article,
Adding the Web Widget to a website
The Web Widget can be added to any page of your website or to your Help Center. The Web Widget is fully optimized for the mobile experience and does not affect page load times. The widget is presen...
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Will Gates created an article,
Using the article editor toolbar
The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is not the same as the toolbar that appears in community posts. The follow...
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Will Gates created an article,
Allowing agents to edit and delete posts
All signed-in users can add posts to community topics. Only Guide managers, and users with moderator rights, can edit and delete posts by default. A Guide manager can allow agents to edit or delet...
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Will Gates created an article,
Flagging articles with the app
On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to add feedback to flag existing articles. If a ticket reveals missing or incorrect inf...
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Will Gates created an article,
Installing the app
The Knowledge Capture app is installed by default with any Guide plan and Support Team, Professional, or Enterprise. The app enables agents to: Search the Help Center without leaving the ticket In...
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