Tom Cook
Articles
Recent activity by Tom Cook
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Adding multiple templates to your theme
By default, there is one page template each for article, section, and category in a theme. You can create up to ten additional page templates each for articles, sections, and categories. This means...
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Rendering HTML using JavaScript
When Zendesk’s Curlybars templating language can’t generate the desired HTML, our JavaScript-based micro-templating system steps in. A common use case for micro-templating is the creation of a cate...
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Customizing list styles
Use .list-unstyled to remove the default styling from <ol> and <ul> elements. List item List item List item <ul class="list-unstyled"> <li>List item</li> <li>List item</li> <li>List it...
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Using tabs to organize content
Tabs are a navigation element that allow users to easily access different parts of a page, or even other parts of the Help Center. They are commonly used on the Web and, as a result, intuitive. Use...
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Enabling and customizing satisfaction reasons
Customer satisfaction rating surveys allow you to measure how happy your customers are with the services you provide. Inevitably, you’re going to receive a less-than-glowing response (rare as it ma...
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Importing Google Docs as articles
You can import Google Docs into your Guide knowledge base. You can import up to 100 docs at a time. This is a great way to add new content or migrate existing content to your knowledge base. When y...
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Using labels on your articles
Labels are a single word or a multiple word phrase you can add to the default language version of a specific article in Help Center. You can use labels to influence article search relevance, to inf...
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Disabling comments for an article
You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article. To disable comments for an article ...
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Inserting images in articles
You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to the article. Large images are automatically resized to fit th...
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Creating and editing articles
Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide managers can create and edit articles if they have management permissions. End-...
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