Stan-Jobs
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Latest activity by Stan-Jobs
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Stan Jobs created an article,
Customizing page templates with HTML and Curlybars
The HTML for the Help Center is contained in editable templates that define the layout of each page type, as well as the global header and footer. You can also use a full-featured templating langua...
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Stan Jobs created an article,
Creating beautiful content with text styles
You can make the font size of a paragraph of text larger by giving it a class name of font-size-xl using the Source Code editor when editing an article. This can be used to emphasize a point or sum...
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Stan Jobs created an article,
Organizing information in tables
Tables are useful for layouts where text needs to be positioned side-by-side or floating at specific locations on the page. If making these is frustrating with the usual layout tools, try using a t...
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Stan Jobs created an article,
Adding figures and images to articles
Use the <figure> element to display self-contained content, like illustrations, images, photos or code. For image-specific styles, refer to the Images page. Usage Use the <figcaption> element to di...
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Stan Jobs created an article,
Getting technical with code blocks
The <code> and <pre> elements are for displaying inline and multiline blocks of code. Usage Use the <code> element for inline code snippets. The push() method adds one or more elements to the end ...
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Stan Jobs created an article,
Drawing attention to information with call outs
A great way to highlight important aspects of your content is to use callouts. These are typically expressed as tips or notes, though the specific language used should be consistent with your compa...
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Stan Jobs created an article,
Increasing engagement with icons
Instead of bloating our themes with extra font files containing icons that you may or may not use, we inline SVG icons which offer better page load performance and improved accessibility over font-...
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Stan Jobs created an article,
Working with satisfaction reasons
Applying satisfaction reasons to ticket views You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reas...
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Stan Jobs created an article,
Customizing your customer satisfaction survey
One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a wh...
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Stan Jobs created an article,
Understanding CSAT
Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...
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