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Azura
For content creators
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For content creators
Learn how to deliver amazing content to your visitors
Setting up your knowledge base
Promoted article
Organizing knowledge base content
Importing Google Docs as articles
Using labels on your articles
Viewing and restoring archived articles
Updating articles in bulk
Moving and reordering sections and articles
Working with articles
Promoted article
Creating and editing articles
Disabling comments for an article
Promoting an article
Inserting and editing links in articles
Inserting videos in articles
Inserting images in articles
See all 7 articles
Managing Community topics
Best practices for managing your community
Applying user segments to community content
Creating user segments
Reordering discussion topics
Editing and deleting discussion topics
Adding discussion topics
Managing Community posts
Analyzing community activity
Viewing community moderator activity
Customizing status icons for posts
Allowing agents to edit and delete posts
Managing community posts
Using the Knowledge Capture app
Opening the Knowledge Capture app
Flagging articles with the app
Searching and linking articles using the app
Creating templates for the app
Installing the app
Creating articles with the app
Setting up Answer Bot
Analyzing your Answer Bot activity
Setting up Answer Bot triggers, views and workflows
Using labels in Answer Bot triggers
Using Answer Bot with web forms
Understanding where you can use Answer Bot
Understanding how Answer Bot works